FAQs

Depending on the device you own, charging will be slightly different.

For devices such as single-battery Box Mods, the device will typically have a Micro USB port for direct charging. Two and Three Battery Box Mods will need to use a seperate 18650 Battery Charger to charge the batteries. There is typically no need to remove your tank for these devices, though if you need to lay it on its side you could remove the tank to prevent leakage.

For Mechanical Mods, a separate charger is required. Batteries must be charged either individually or as pairs of the same battery. Never mix batteries in the charger or use a battery that is damaged or stripped of its plastic wrap. Read the instructions and warnings provided with the charger before use.

For all modern devices, the process of changing the coil is simple.

Firstly, remove your tank from your battery as depicted in the previous category. Turn it upside down so that the mouthpiece is facing the floor, and unscrew the bottom of the tank to expose the coil. Leaving the tank upside down will prevent the liquid from leaking out, so feel free to put it down on a flat surface.

Using a piece of paper towel, unscrew the coil from the center of the base and discard it. Taking your new coil, screw it into the base and reattach the base to the rest of the tank.

Turn the tank back upright, allowing liquid to reach the cotton on the coil. Leave the tank for a few minutes to allow the coil to become saturated with liquid – if you begin to use it immediately you risk burning the dry cotton on the coil, effectively ruining the coil right off the bat.

Changing your coil should be done every two and a half to three weeks on average; either the flavor will become unsatisfying or the vapor production will be decreased. This is the time to change your coil.

Different devices will typically take different coils, but sometimes coils can be standard through a number of devices. (For example, the Aspire Triton coils can be used with the Eleaf Melo 2 and Atlantis, or the Aspire Nautilus coils can also be used in the Triton Mini and vice versa.)

Coils are available in a number of types and resistances. A general rule of thumb is that the lower the resistance the larger the coil is, with greater surface area exposed to the cotton. This produces more vapor with a stronger flavor, and more nicotine delivered. The higher the resistance is, the less metal there is in the coil and the less vapor gets produced.

There is a trade-off between battery life and resistance; a smaller resistance means you will require more power to heat the coil in exchange for greater vapor production. A larger resistance means that your battery life will last longer, though less vapor will be produced.

To fill your tank, first ascertain whether your tank is bottom fill or top fill.

This is generally explained at the time of purchase, or if you’re looking at the tank. Some newer sub-ohm (coil resistance of less than 1 ohm, a unit of resistance) tanks exhibit top-fill design, while eGo models are typically bottom fill.

For a top-fill tank simply unscrew or pull open the top, depending on model, and pour your liquid down the holes on the side. Do not pour liquid down the center column as this can cause flooding and leaking.

For bottom fill models, repeat the process described in how to change your coil where the tank is opened up and the coil exposed.

Leave the bottom plate to one side, and pour liquid down the side of the inside of the tank, but not into the center column as this will simply leak all the way through. Fill the tank all the way to just below the top of the center column; overfilling will cause leaking. Now that your tank is full, replace the bottom plate and turn your tank back upright.

Generally, your device should only need light cleaning, but there are a few areas that require more attention than others.

Cleaning the contact plate on the battery:

Unscrew your tank from your battery. Using either a rolled up piece of paper towel or a cotton swab rub the plate at the top of the battery around the silver plate where the tank makes contact with the battery. Sometimes liquid can enter this area, but it is typically sealed to prevent liquid from entering the internals of the battery.

If the stains are stubborn, then moisten the paper towel or cotton swab with rubbing alcohol to loosen the dirt and rub dry with a clean paper towel or cotton swab.

Take care not to lift the contact plate, and always make sure your battery is turned off for this part. 

Cleaning the innards of the tank:

To clean the inside of the tank fill it with rubbing alcohol or warm, clean water.

Covering the mouthpiece and airflow holes, shake the liquid around to loosen any dirt or remaining e-liquid. Empty and refill as necessary, until the liquid comes out clean. With the base of the tank separated from the body, roll up a long piece of paper towel, or using a pipe cleaner, clean the center column by running your cleaner through the mouthpiece and down the middle. It helps to hold the tank up to the light to be able to see right through the center column to check for any visible crust.

Cleaning the contact plate of the tank:

Some tanks will accumulate crust and dirt around the contact plate, found on the bottom of the base plate. Using a needle, paperclip, staple, or other small pointed object, gently circle around the pin to remove any dirt.

“My tank is leaking”

Leaking can be caused by a number of issues, and a small amount of liquid on your tank can be normal due to condensation from exhaling onto it, liquid from your hands or spills from filling it, or a small amount of leaking from the airflow holes. When the leaking becomes more profuse and doesn’t seem to stop, even when the device is not in use, then that is more of an issue. A number of things can cause this – Check your coil, if it’s old (a month or more), burned out, or the cotton has become displaced or worn away then it should simply be a case of changing the coil for a new one.

Leaking can also be caused by missing or damaged O-rings, especially if the liquid is leaking from where the glass meets the tank. It is advisable to wash the tank with the glass taken off (where possible) to clean the O-rings, and dry the tank out before reinstalling the glass and trying the tank.

Leaving your device in a cold / hot area, especially your car, can cause issues. Heat can cause damage to the battery, and cold will cause the inner workings of the tank to shrink, allowing liquid to seep out. Keep your device indoors at room temperature.

If the issue continues, check your screw threads. If they are damaged or worn, this can leave enough space for liquid to leak through.

If all else fails, bring the tank into the store and we will take a look at it and perform any necessary repairs.

“My device doesn’t seem to work”

First and foremost, check that the device is turned on and has enough charge to be used. Press the fire button 5 times quickly (within 3 seconds is usually correct) to turn the device on. With eGo Batteries, the light on the power button should flash on and off to indicate that the device is on. Press and hold the fire button, and the light should be solid. You should be able to hear crackling from the inside of the tank, this is normal and is the sound of bubbles rising through the liquid on the cotton. If you don’t hear a sound and no vapor is produced, but the light is on while firing then the issue is most likely connection between the battery and coil. Check to see that your coil is properly screwed in all the way to the base and remove any dirt from the battery’s contact plate to make sure the current is unimpeded.

If the light on your fire button flashes when you press it, then there could be one of three issues – either the coil is too low of a resistance, there is insufficient contact between the coil and battery, or the battery has experienced a short circuit. After cleaning the connections, to diagnose the problem try the battery with a different tank; if it fires then the issue is with the coil while if it doesn’t fire with any tank, then the issue lies with the battery.

If the issue appears to be the battery, bring it into the store and we can try to fix it.

“My liquid tastes strange / burned”

The issue likely likes with the coil – as time goes on the cotton will degrade or burn out (especially if it’s dry when heated).  Simply replace the coil to make it taste as good as new.

Also make sure to shake your liquid before filling your tank - if left to sit, liquid will seperate into its constituant parts. This can leave a soapy, chemical, or perfume flavour in your mouth. Shaking your liquid up will mix everything up again, and it will be good as new.

“My liquid looks dark in my tank”

As nicotine is exposed to light and oxygen, it will oxidize. This causes it to appear dark. This is completely normal, and the more nicotine there is in a bottle the quicker it will grow dark. If it concerns you, clean the tank out and change the coil.

All liquid is suitable for use in all devices – though it will act differently in various devices. It contains 4 ingredients:

• PG (Propylene Glycol)
• VG (Vegetable Glycerin)
• Flavoring
• Nicotine

PG – Found in everything from asthma inhalers and fog machines to hospital air vents, this is a synthesized compound known for its safety. In e-liquid, it is used in a similar manner to an emulsifier in that it keeps everything mixed together.

VG – Found in ice cream, shampoo, coffee, and everything in-between. In e-liquid, it is used for creating thicker, more visible clouds of vapor. It is a thicker, slightly sweeter liquid, which is better used in mod devices if in a higher percentage in the liquid.

Nicotine – Generally speaking for smaller devices like eGo / Pen style vapes, if you’re on a pack per day 18mg should be fine. 12mg is for half a pack to three quarters of a pack per day, and 6mg for up to half a pack per day.

Salt Nicotine - Salt nic can be vaped at much lower temperatures with much higher strengths of nicotine.  Salt Nic is typically used in low-power, small, Pod based devices like the JUUL.  If you do not smoke, or are using zero or low nic regular e-liquid now, we do not recommend using nic salts, as you may become addicted to a higher dose of nicotine than you are currently using.

Strength - For larger devices like mods, use one level down from what you would be on with an eGo model. This is because the larger devices produce more vapor, delivering more nicotine per puff.  If you are changig over to a pod-based Nic Salt device, you will probably need a higher strength than you were using with Freebase Nicotine E-Liquid device.

There has been a lot of fuss towards the end of 2015 and early 2016 with regards to a chemical called Diacetyl, which is a derivative of milk used in buttery or milky flavors. It was found in large quantities in a popcorn making facility, where some of the line workers had been inhaling it all day. It caused scarring of the lungs, and an inability to breathe properly. It was found mid to late 2015 in a company’s e-liquid lines, and instantly caused a media backlash.

However ;  it is very important to note that it is also found in cigarettes in concentrations ten times higher (and upwards) than e-liquid where Diacetyl has been found.

There are also studies done claiming that E-Cigarettes generate a large amount of formaldehyde, however these experiements are largely flawed as they test the device outside of normal use conditions (whereby they burn the wick or melt the tank by heating it for excessive periods of time or at excessive voltages). Take articles with a pinch of salt, instead consult the actual source material. Read the study itself and find out precicely what they are doing to get these results and judge for yourself. If you have any questions or concerns, we keep up with these sort of things and are happy to answer any questions you may have. Keep in mind that cigarettes have thousands of chemicals in them. Electronic Cigarettes likely aren't as good for you as clean air, but it's hard to imagine them being worse then cigarettes. Judge these articles scientifically, and read the actual study that they are based on.

Since 2011 Crystal E-liquid has tested their lines for Diacetyl and other harmful compounds, to make sure that they contain nothing harmful. All ingredients are FDA approved, and received the GRAS (Generally Recognised as Safe) rating.

If you have any further questions or comments feel free to ask us in-store, by phone, or e-mail; we’re here to help you.

Call: 1-855-553-2449 or 519-265-0324

E-mail: info@e-cigz.com

E-Cigz Vape Shop
86 Gordon Street, Unit F
Wellington Plaza
Guelph, ON    N1H 4H6